Help Centre
Welcome to the Mwalimu Plug Help Centre. Here you can find answers to common questions about your account, educational resources, teaching jobs, education news, notifications, and other features available on Mwalimu Plug.
Frequently Asked Questions
What is Mwalimu Plug?
Mwalimu Plug is a digital platform designed to support teachers and educators with educational resources, teaching tools, education news, job opportunities, and AI-powered assistance.
How do I create a Mwalimu Plug account?
Download and open the Mwalimu Plug app, then select the registration option. Follow the instructions provided to create your account using your details.
I forgot my password. What should I do?
On the login screen, select the password reset option and follow the instructions to reset your password. Make sure you use the email address associated with your Mwalimu Plug account.
What educational resources are available?
Mwalimu Plug provides access to educational materials such as teaching notes, lesson plans, schemes of work, questions, activities, and other resources intended to support teaching and learning.
Can I save educational resources?
Yes. You can bookmark or save supported resources so that you can easily access them again from your saved content.
Where can I find teaching jobs?
The Jobs section provides teaching and education-related opportunities from different categories, including TSC, public schools, private schools, universities, TVET institutions, and NGOs.
Can I save a job for later?
Yes. You can save supported job listings and access them later from your saved jobs.
How do I apply for a job?
Open the relevant job listing and review the application instructions provided by the employer or organisation. Follow those instructions to submit your application.
How does the Mwalimu Assistant work?
Mwalimu Assistant is an AI-powered feature designed to help teachers with tasks such as lesson planning, schemes of work, questions, marking schemes, teaching notes, CBC/CBE activities, research, and general educational questions.
Can I trust information generated by the Mwalimu Assistant?
AI-generated responses are intended to provide useful assistance but may contain errors or require further verification. Teachers should review and confirm important information before using it in professional or educational settings.
How do I receive notifications?
Mwalimu Plug may send notifications about education news, teaching jobs, account updates, and other selected platform activities. You can manage supported notification preferences through the app settings.
Why am I not receiving notifications?
Check that notifications are enabled in Mwalimu Plug and in your device settings. If notifications remain unavailable, contact the Mwalimu Plug support team for assistance.
How can I report a problem with the app?
Contact the Mwalimu Plug support team using the email address or phone number provided below. Include a clear description of the problem and, where possible, the steps that caused it.
How can I report incorrect or inappropriate content?
Contact Mwalimu Plug support and provide the relevant content, the reason for your report, and any useful details that can help us review the issue.
How do I delete my account?
If you would like to delete your Mwalimu Plug account, contact the support team and request account deletion. We may need to verify your request before processing it.
How can I contact Mwalimu Plug?
You can contact the Mwalimu Plug support team using the official email address or phone number provided below.
Contact Support
If your question is not answered above, our support team is available to assist you.
Mwalimu Plug Support
Email:
mwalimuplug@gmail.com
Phone/WhatApp:
+254 787 214 9660
For faster assistance, please describe your issue clearly and include relevant details such as the feature you were using, the problem encountered, and any error message displayed.