Privacy Policy - Mwalimu Plug
1. Introduction
Welcome to Mwalimu Plug. This Privacy Policy explains how [Company Name] ("we," "us," "our," or "Mwalimu Plug") collects, uses, protects, and shares your personal information when you use our platform and mobile application.
Mwalimu Plug is a digital education platform designed for teachers and educators in Kenya. We provide access to educational resources, teaching tools, education news, job opportunities, and an AI-powered assistant to help with teaching-related tasks.
We are committed to protecting your privacy and being transparent about how we handle your data. This Privacy Policy applies to all users of the Mwalimu Plug platform and mobile application. Please read this policy carefully to understand our practices regarding your personal information.
2. Information We Collect
Mwalimu Plug collects different types of information to provide you with our services. We distinguish between information you provide directly and information collected automatically.
Information You Provide Directly
When you create an account or use Mwalimu Plug, you may provide us with:
- Account Information: Your name, email address, and phone number
- Professional Information: Teacher registration number, school name, subject areas taught, and other professional identification you choose to share
- Authentication Information: Passwords and login credentials (we store these securely using encryption)
- Profile Information: A profile picture or biography if you choose to add one
- User Preferences: Your teaching level, subjects taught, and preferred notification settings
- Saved Content: Resources you bookmark, lessons you save, and jobs you apply for or save for later
- Payment Information: If applicable, payment details for any premium features or subscriptions (processed through secure payment providers)
- Voluntary Submissions: Any information you choose to share in support messages, feedback forms, or when using the AI-powered Mwalimu Assistant
Information Collected Automatically
We automatically collect certain information about your device and how you use Mwalimu Plug:
- Device Information: Device type, operating system, device identifier, and mobile network information
- IP Address: Your internet protocol address may be collected when you access the platform
- Usage Information: How you interact with Mwalimu Plug—which resources you view, which jobs you click on, which features you use most, and how long you spend on different sections
- Diagnostic Information: App crashes, performance data, and error logs that help us identify and fix technical issues
- Analytics Data: Information about which parts of our platform are most useful and how we can improve your experience
NOTE: We collect this information to understand how our platform is being used and to make improvements. This helps us serve you better.
3. How We Use Your Information
We use the information we collect for specific purposes related to providing and improving Mwalimu Plug:
Core Service Purposes
- Creating and managing your user account
- Authenticating your identity when you log in
- Delivering educational resources, lesson plans, schemes of work, and teaching materials
- Providing education news and updates relevant to Kenyan teachers
- Showing job listings and teaching opportunities that match your interests
- Maintaining your saved resources, bookmarked jobs, and preferences
- Processing applications or inquiries you submit through the platform
Communication and Support
- Sending you notifications about new resources, jobs, or news you've selected to receive
- Responding to your support requests or questions
- Providing updates about changes to our platform or services
- Sending administrative messages about your account
Platform Improvement and Development
- Analyzing how teachers use Mwalimu Plug to identify areas for improvement
- Developing new features and tools based on user feedback
- Fixing technical issues and improving platform performance
- Understanding which resources and tools are most valuable to teachers
- Personalizing your experience to show more relevant content
AI-Powered Assistant
When you use Mwalimu Assistant, we use information you provide (such as your educational level, subjects taught, and specific questions) to deliver relevant assistance with teaching-related tasks. Your interactions with the assistant help us improve how it responds to teacher requests.
Legal and Safety Purposes
- Complying with applicable laws and regulations in Kenya and elsewhere
- Protecting against fraud, security threats, or illegal activity
- Enforcing our Terms of Service and other agreements
WHAT WE DON'T DO: We do not sell your personal information to third parties for marketing purposes. We do not use your data to profile you in ways unrelated to our education services.
4. How We Protect Your Information
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption of sensitive data (such as passwords and payment information) both in transit and at rest
- Secure login authentication using industry-standard protocols
- Regular security assessments and updates to our systems
- Access restrictions—only authorized team members can access personal data
- Secure servers protected by firewalls and intrusion detection systems
YOUR RESPONSIBILITY: While we protect your information, you are responsible for maintaining the confidentiality of your login credentials. Do not share your password with others. If you believe your account has been compromised, contact us immediately.
5. How Long We Keep Your Information
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy.
- Account Information: Retained while your account is active and for a reasonable period afterward to comply with legal obligations
- Diagnostic and Analytics Data: Generally retained for up to 12 months for analysis and improvement purposes
- Payment Information: Retained according to payment processor policies and applicable legal requirements
- Support Records: Retained for 2 years to assist with future support requests and disputes
If you delete your account, we will remove your personal information, except where we are required by law to retain it or where we need it for legitimate business purposes (such as dispute resolution or fraud prevention).
6. Sharing of Information
We do not sell your personal information. However, we may share information in limited circumstances:
Third-Party Service Providers
We may share your information with trusted third parties who help us operate Mwalimu Plug, including:
- Cloud hosting and storage providers
- Payment processors (only payment information necessary for transactions)
- Email and notification service providers
- Analytics providers (using anonymized data where possible)
These service providers are contractually obligated to use your information only to provide services to us and to maintain the confidentiality of your data.
Job Listings and Opportunities
If you apply for teaching positions or opportunities through Mwalimu Plug, information you choose to include in your application will be shared with the employer or organization offering that opportunity. We do not control how they use your information—please review their privacy policies.
Legal Requirements
We may disclose your personal information if required to do so by law, court order, or government request, or if we believe in good faith that such disclosure is necessary to:
- Comply with applicable laws or legal processes
- Protect the rights, privacy, safety, or property of Mwalimu Plug, our users, or the public
- Investigate or prevent fraud or security issues
Business Transfers
If Mwalimu Plug is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you of any such change and provide you with choices regarding your information where applicable.
7. Your Rights and Choices
You have rights regarding your personal information under Kenyan data protection laws and this Privacy Policy:
Access and Correction
You have the right to request access to your personal information and to request that inaccurate or incomplete information be corrected. You can access and update much of your information through your account settings in Mwalimu Plug.
Deletion
You have the right to request deletion of your personal information, subject to certain exceptions (such as information we must retain for legal or operational reasons). You can delete your account through account settings, which will remove your profile and associated data.
Notification Preferences
You can control how often you receive notifications and updates through your account settings. You can opt out of non-essential communications at any time.
Data Portability
Upon request, we can provide you with your personal information in a structured, commonly-used format so you can transfer it to another service.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information in the "Contact Us" section of this policy. We will respond to legitimate requests within 30 days.
8. Cookies and Tracking Technologies
Mwalimu Plug uses cookies and similar technologies to enhance your experience:
- Session Cookies: Help keep you logged in and maintain your preferences during your session
- Persistent Cookies: Remember your preferences and settings even after you close the app
- Analytics Cookies: Help us understand how users interact with Mwalimu Plug
You can control cookie settings through your device and browser settings. Disabling cookies may affect some functionality of Mwalimu Plug.
9. Third-Party Services and Links
Mwalimu Plug may contain links to external websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party sites you visit or services you use.
AI-Powered Assistant
Mwalimu Assistant uses advanced technology to help with educational tasks. Any information you provide to the assistant is used according to this Privacy Policy. We do not use your conversations with the assistant to train general artificial intelligence models without your consent.
10. Children's Privacy
Mwalimu Plug is designed for teachers and educators, not for children. We do not intentionally collect personal information from children under 13 years old. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.
If you are a teacher using Mwalimu Plug to manage student information or resources, you are responsible for complying with applicable laws regarding children's privacy when collecting and handling any student data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website and in the app
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification if the changes significantly affect how we handle your information
Your continued use of Mwalimu Plug after changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. International Data Transfers
Mwalimu Plug is based in Kenya. If you are located outside Kenya, your personal information may be transferred to, stored in, and processed in Kenya or other countries where we operate or where our service providers are located. By using Mwalimu Plug, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.
13. Privacy and Data Protection Compliance
Mwalimu Plug is committed to complying with the Data Protection Act, 2019 of Kenya and other applicable data protection laws and regulations. For any questions about our compliance or your data protection rights, please contact us.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Mwalimu Plug Privacy Team
Mwalimu Plug
Email: mwalimuplug@gmail.com
Phone: +254787214660
We will respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner in Kenya.
15. Your Consent
By using Mwalimu Plug, you consent to this Privacy Policy and our collection, use, and sharing of your personal information as described herein. If you do not agree with any part of this policy, please do not use Mwalimu Plug.